Tenant FAQs

Answers to your frequently asked questions

  • Can you hold a place before I apply?

    At this time, we don't have the option to hold properties for interested applicants. However, we do encourage you to complete the application if you're interested in a property and are ready to move within 20-30 days of submitting your application. We'd be happy to assist you with any questions or concerns you may have during the application process!
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    Great question! We collect the security deposit once your lease has been signed. Additionally, we kindly ask that the first month's rent be paid 5 days prior to your move-in date. Don't worry, we'll provide you with all the important dates and information you need in your lease and welcome packet once everything has been signed. We want to make sure you have all the information you need to make moving into your new home as smooth and stress-free as possible!
  • How old do you have to be to apply?

    All occupants over 18 must apply.
  • Is the deposit refundable?

    Great news! Your security deposit is refundable, in accordance with North Carolina tenant security deposit laws. After you move out, we'll carefully review and assess the property, and return your deposit within 30 days. If for some reason we need more time to complete any additional work, we'll let you know and the process can take up to 60 days. Our goal is to make sure you get your full deposit back as quickly as possible!
  • Who needs a cosigner?

    If you are unable to meet income or credit requirements we may require a co-signer.
  • You have a property I want to rent. How do I apply?

    We want to make sure you're completely happy with the property before submitting an application! To do this, we recommend scheduling a self-showing tour to see the property in person. If you love everything about it, you can easily apply through our secure website. We'll carefully review your application within 24 hours and let you know the final decision. Sometimes, the property owner approves tenants directly, but in other cases, we're able to expedite the approval process and get you a decision even faster!
  • I want to get a pet. What do I do?

    We're thrilled to hear that you have a furry friend! To make things easier for you, we have a pet fee schedule available that outlines everything you need to know. We offer a range of options, from pet deposits to monthly fees, so we can work together with both you and the property owner to find the perfect solution for everyone involved, including your beloved pet.
  • I want to move out, but my roommate wants to stay. What do I do?

    We understand that things can change during a lease term but unfortunately, we are unable to remove tenants from the lease until the lease term is up. However, we would be more than happy to send a renewal offer to the occupants who want to remain in the property once the lease is up! Until then, it's important to remember that each original tenant and signor on the lease is responsible for the lease terms regardless of occupancy. We hope this helps clarify any questions you may have!
  • My lease expiration is coming and I want to move out. What do I do?

    We hope you're enjoying your stay with us so far. We just wanted to remind you that you will have the option to renew your lease 60 days before it ends. This means that you can either choose to move out on the end date of your lease or accept the renewal terms we offer.
  • Who is responsible for paying for repairs & maintenance requests?

    We want to make sure that your stay with us is as comfortable as possible, and that's why we have a few guidelines to ensure that everyone takes good care of the property. The owner will be responsible for any major systems repairs, such as plumbing, HVAC, roof, walls, and electrical. However, while you are occupying the property, we kindly ask that you help us maintain these systems, and keep the property in good condition. This includes keeping the property clean, free of excessive garbage, maintaining the lawn, driveway, and sidewalks, changing air filters, and preventing clogs in the plumbing. We understand that accidents can happen, and if any maintenance and repair is needed, the cost will be determined by the contractor at the time of the work and we will communicate this with you through our property manager. Thank you for your cooperation in keeping our property in great shape!