Owner FAQs

Answers to your frequently asked questions

  • Are you licensed?

    Of course! All our agents are licensed and held to the highest standards by the North Carolina Real Estate Commission. You can trust that you're in good hands with our team!
  • Can I reach you after hours?

    Our regular business hours are from 9:00am to 5:00pm, Monday through Friday, but don't worry, we have an after-hours line for emergencies. If you ever need anything, just give us a call, and each owner has their property manager's direct phone number. We're always here to help!
  • Can you put the money directly into my account?

    Our owner portal is a great tool that allows you to access your property reports in real-time. Plus, we make it easy for you to receive your funds by offering direct deposit, which means your money will be deposited into your account by the 15th of every month.
  • Am I required to make my property available to Section 8?

    Landlords have the option to participate in the Section 8 program and make their properties available to Section 8 tenants, but it's not mandatory. It's completely up to the landlord to decide if they want to accept Section 8 tenants or not. We're here to help you make the best decision for your property!
  • Do I get to see the lease or sign it?

    As an owner, you don't need to sign the lease yourself. Once the lease is fully executed, you'll be able to review it on your owner portal. We'll make sure to keep you in the loop every step of the way!
  • Do you sell real estate too?

    Absolutely! Our property managers are here to help you find and purchase investment properties in our market. They're a valuable resource for understanding the market and always have the most up-to-date information about rental property rates and market trends. We're here to help you make the best decisions for your investment, and our property managers are an essential part of that process.
  • How and when do I get my checks?

    We make it easy for tenants to pay rent by offering the option to pay through their tenant portals or by mailing a check to our office. We do encourage paying online because it ensures that you'll receive your payments according to the owner distribution schedule. We want to make the rent payment process as convenient as possible for our tenants!
  • How long of a lease do you sign?

    Our standard lease agreement is for 12 months, but we understand that sometimes tenants need different lease terms. That's why we offer non-standard lease terms to accommodate their needs. However, please note that non-standard lease terms come with additional fees to cover the processing time and any downtime between tenants. Our goal is to find the best solution that works for both you and your tenants!
  • How much security deposit do you charge the tenant?

    We want to make sure you're aware of North Carolina's specific requirements for security deposits. According to state statutes, landlords are only allowed to collect a maximum of 2 months' rent as a security deposit, including any pet security deposit. Please note that administrative fees or monthly pet rents are not included in this limit. We're here to help you navigate these requirements and ensure that you're in compliance with all state laws.
  • How soon can you start managing my property?

    We're excited to get your property on the market as soon as possible! Our team typically needs about 3 business days to complete all the necessary documentation and ensure that your property is ready to be marketed to potential tenants. We'll work diligently to make sure everything is in order, so you can start seeing results quickly!
  • Who holds the tenant security deposit?

    The property management firm is actually doing something really helpful! They're holding onto your security deposit in their trust/escrow account, which is required by North Carolina state law.